Because our products are digital items delivered instantly upon purchase, all sales are generally considered final once an item has been downloaded. We encourage every buyer to carefully review the item description, live preview, and documentation before completing a purchase, so you know exactly what you're getting.
Although we do not offer refunds simply for a change of mind, we will review your request individually if any of the following apply: the item is significantly different from its description or preview, the files are corrupted or missing required components, you were charged multiple times for the same order, or a critical bug prevents the item from functioning as advertised and our support team is unable to resolve it within a reasonable time.
Refunds will not be issued if you simply no longer need the item, if you lack the technical skill required to install or customize it, if the issue is caused by a third-party plugin or incompatible software not covered by the item, or if the item has already been used in a live project. We also cannot refund purchases made using cryptocurrency once the transaction is confirmed on the blockchain, due to the irreversible nature of crypto payments.
To request a refund, please contact our support team through the contact page within 7 days of your purchase, including your order ID, the reason for your request, and any relevant screenshots or error details. Our team will review your case and respond within 2–3 business days with a decision or a request for further information.
If a refund is approved, it will be issued to your original payment method. Processing times vary by provider — PayPal, Payeer, and Advcash refunds are typically completed within 5–7 business days, while bank transfer refunds may take up to 10 business days depending on your bank.
In many cases, installation or configuration issues can be resolved quickly through our support team without needing a refund. We recommend reaching out to us first — we're happy to help you get your item working the way it should.
